At Brandster, Inc., we strive to provide our partners and customers a higher level of value. Our shipping policy outlines the various shipping options available and the associated costs. Please review the policy to ensure you understand the way we do shipping.
Free Shipping and Shipping Fees:
Most orders over $49 are shipped FREE* within the continental United States. For orders under $49, a $10 shipping fee applies.* If orders are shipped outside the continental United States or to extended delivery areas (i.e., islands, rural and remote areas, bay areas, etc.), additional shipping and handling charges will apply. A representative will contact you to make arrangements as necessary. We do not ship to PO or APO/FPO boxes. All ship dates are ESTIMATED and are subject to change based on availability. Once your order ships, we can not change the delivery address. Tracking information will be sent via email.
*Depending on the size of the order, a larger shipping fee may be applied. Our customer support team will contact you if this is the case.
Handling Time:
Brandster's standard handling time is between 5-10 business days. This time may vary depending on the manufacturer's lead times, but rest assured that we work diligently to ensure your order is dispatched as quickly as possible.
Shipping Time:
Brandster's standard shipping time is between 2-4 weeks. This time may vary depending on the manufacturer's lead times, but rest assured that we work diligently to ensure your order is dispatched as quickly as possible.
How We Ship:
- Quickship Product(s) - Readily made items that are shipped based on the manufacturer’s inventory. Please call (800) 357-5044 for availability.
- Small Parcel & Ground - We utilize USPS, UPS, and Federal Express for cost-effectiveness when product size permits. Expedited shipping for eligible products will be subject to additional shipping and handling charges (2 Day, 3 Day, Next Day, Overnight, etc.)
- What if my order says delivered, but it’s not there - Please call us within 48 hours (800) 357-5044. Check with family members, neighbors, building manager(s), apartment office, or others who may have accepted your order on your behalf. Shipments considered "lost" after 48 hours may be subject to additional charges for which the customer is responsible.
- Freight Shipments -
- Curbside delivery only and includes a liftgate. Deliveries will be made during regular business hours (Mon - Fri), and a delivery agent will contact you in advance to schedule a delivery appointment for residential deliveries.
- A signature is required by a person 18 years or older. The customer will be held responsible for any deliveries made regardless of the person(s) signing the delivery receipt. DO NOT sign the delivery receipt before inspecting carefully for any damages - note anything missing or damaged on the delivery receipt. You will be held accountable if the delivery receipt is signed and pieces are missing/damaged and are not notated.
- Refused deliveries and missed appointments will be subject to additional shipping and handling charges for which the customer is responsible.
- White-glove Delivery - These services are available upon request when special product care is required for your order; additional shipping and handling charges will apply. Please call (800) 357-5044 for more information.
Additional Shipping Information:
- Refused, missed, or undeliverable shipments will be subject to additional shipping and handling charges for which the customer is responsible. Please take this into consideration when selecting your shipping address. We cannot reship packages returned to us by the carrier as we will consider this a return subject to Brandster's Return & Exchange Policies.
- Take pictures of how you received your order from all sides.
- Do not throw away any original packaging. If you accept a package and discover parts are missing or, in the case of a manufacturer's defect, please get in touch with us immediately.
- Please note that the carrier will not perform any installation, wiring, or services requiring the use of power tools.
DAMAGED ITEM(S)
- IMPORTANT: Customer has 48 HOURS after delivery to carefully inspect and report ANY or ALL damages. The customer is responsible for any damage(s) reported after 48 hours of delivery.
- Damaged merchandise should be reported immediately by contacting the support team at (800) 357-5044 or Support@Brandster.com.
- Write "Package Damaged" on the Delivery Receipt when you sign for the delivery, whether significant or even if it appears slightly damaged. The customer is responsible for any damage(s) reported after 48 hours of delivery.
We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.
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